Getting to Know Bay Rug Cleaning Co.
Where Bay Rug Cleaning Co. Started
At Bay Rug Cleaning Company, we understand the struggles that many people in Norfolk face in finding a company that treats rug and carpet cleaning as its own craft. Most carpet cleaning companies will deep clean your rug the same way that they would clean a piece of fitted carpet, and often times, that process can lead to damage to your rug before its time. Starting this company was our way of ensuring that rugs, especially the good rugs that people invest in their homes, do not get treated this way.
From the very beginning, our focus has remained narrow on the purpose of what we do. We do not try to be everything to everyone. All we do is clean rugs, and every aspect of our company has been built around that essential function for the people of Norfolk.
A Company Built Around the Rug, Not the Rush
Every rug that comes into The Rug Room has a story. Whether it was a gift from someone who went on a trip overseas, was gifted at a wedding, or is the centerpiece of the living room where a family spends most of their time together, rugs come with meaning. With every rug that comes into our shop, we take a close look at the rug to examine its composition to determine the best way to clean it.
Bay Rug Cleaning Co. bought a rug washing machine specifically for rugs, not the same equipment we use for carpets and upholstery. Rug fibers can be fully immersed, flushed and rinsed to remove the soil and allergens that sit deep within the fibers. The rugs are also dried in a controlled environment to prevent the mildew smell and fiber damage that results from rugs that are cleaned but never dried properly.
Rooted in the Norfolk Community
Being local means we care for the unique challenges of Norfolk’s environment. The coastal climate of Norfolk is more challenging for rugs than the dry climate of the interior of the country. Processes have been specifically designed with this environment in mind – something a national carpet company cannot offer their customers.
Whether it’s the longtime residents of Larchmont and Ghent, the military families moving into homes near Naval Station Norfolk, or the young professionals and students living in apartments near Old Dominion University, each customer comes to us with their own unique needs, rugs, and budgets. We take the time to accommodate each customer in their own way rather than pushing a one size fits all solution to clean rugs.
Honesty, patience, and care go into each aspect of our business. Rather than taking on a rug cleaning job that we cannot do justice to, we will be honest with our customers and tell them that the rug may require a specialized process or that it may not be salvageable. Trust is built with each rug we clean and each customer who comes to us satisfied.
Bay Rug Cleaning Co. also believe that good work should be visible. When you purchase a rug from Bay Rug Cleaning Company, you will want to see the rug look and smell better when it arrives at its new home – this is the reputation we have built for ourselves in this city, and one that we will forever uphold in every rug that we clean.
Ready for a Fresh Start?
If your rugs are in need of a thorough cleaning, we are here to help you. Contact us today for a free quote.